Emotional Intelligence Impact An Employees Communication...

Introduction This paper will address how emotional intelligence impacts an employees’ communication and success in an organization. Recognizing, understanding and managing the verbal and non-verbal emotions of themselves and others can positively impact their performance and the organizations. Emotional intelligence could be the missing link from taking an organization from good to great. Emotional Intelligence: The Missing Link The understanding of how individuals with average intellectual intelligence (IQ) could outperform an individual with a higher IQ was perplexing and unknown until the 1970’s. During this time psychologist began researching how one individual’s personal competencies and social competencies effected their success and performance in the workplace; these competencies are known as emotional intelligence (EQ). Dissecting the two competencies can then be broken down further: A. Personal Competence: The ability to stay aware and manage your own emotions, behaviors and tendencies. a. Self-Awareness: The ability to accurately interpret your emotions and stay mindful of them as they develop. b. Self-Management: The ability to utilize the awareness of your emotions to remain adaptable and positively direct your behavior. B. Social Competence: Your ability to recognize others’ personalities, moods and motives. a. Social-Awareness: Your ability to accurately analyze and interpret the emotions of others’. b. Relationship Management: Your ability toShow MoreRelatedHow Organizational Change Triggers Emotions And How Leaders Use Emotional Intelligence925 Words   |  4 Pages How Organizational Change Triggers Emotions and How Leaders Use Emotional Intelligence In today’s business world organizations are constantly forced to implement changes in an effort to grow and survive. 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